Privacy Policy

Types of personal data we collect and use

We will use your personal data for the reasons set out below.  We will collect most of this directly during the registration process through the JANE application but there may be sources of personal data collected indirectly as set out later in this policy.

The personal data we use may include:

  • Your name, address and contact details, including email address and home and mobile telephone numbers, date of birth and gender
  • Your current medical health records whether as part of your treatment with Primal Clinics.
  • The terms and conditions of your contract with us for the provision of healthcare and related services
  • Your financial information (your bank account details)
  • Information about how you use our website.

This data may also include visual images, personal appearance and behaviour e.g. where CCTV is used as part of any building security measures.

Providing your personal data

We will tell you if providing some personal data is optional, including if we ask for your consent to process it. In all other cases, we need you to provide your personal data so we can provide care and treatment and receive payment for these services.

Monitoring of communications

Subject to applicable laws, we may monitor and record staff calls, emails, text messages, social media messages and other communications in relation to our dealings with you. We will do this to ensure an appropriate standard of care, for regulatory compliance, self-regulatory practices, crime prevention and detection, to protect the security of our communications networks and systems, to check for unlawful content, obscene or profane content, for quality control and staff training, and when we need to see a record of what has been said. We may also monitor activities on our network and systems where necessary for these reasons and this is for our legitimate interests or other legal obligations.

Using your personal data and the legal basis for processing

We will process your personal data under Article 6 (1); Article 9 (2) of the General Data Protection Regulations:

  • To support the provision of your healthcare
  • To decide how best to provide treatment to you
  • As necessary to support the healthcare contract with you and to allow us to receive full payment for those services
  • To take steps at your request during the course of your treatment
  • To keep your records up-to-date

We will process your personal data under Article 6 (1) f  of the General Data Protection Regulations:

  • As necessary for our own legitimate interests or those of other persons and organisations, e.g.:
  • For good governance, accounting, and managing and auditing our clinical and business operations
  • To monitor emails, calls, other communications, and activities on our networks and systems
  • For market research, analysis and developing statistics for improving clinical performance; and

As necessary to comply with a legal obligation:

  • When you exercise your rights under Data Protection Laws and make requests
  • For compliance with legal and regulatory requirements and related disclosures
  • For establishment and defence of legal rights
  • For activities relating to the prevention, detection and investigation of crime
  • To verify your identity, make credit fraud prevention and anti-money laundering checks; and
  • To investigate complaints, legal claims and data protection or clinical incidents.

Based on your consent

  • If you ask us to disclose your personal data to other people or organisations such as a company handling a claim on your behalf; or otherwise agree to disclosures;
  • When we process any special categories of personal data about you at your request (e.g. racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning your health, sex life or sexual orientation).

You are free at any time to change your mind and withdraw your consent. The consequence might be that we cannot continue to provide full healthcare services to you.

Sharing of your personal data

  • Our legal and other professional advisors, including our auditors
  • Fraud prevention agencies, credit reference agencies, and debt collection agencies
  • Government bodies and agencies in the UK and overseas (e.g. HMRC who may in turn share it with relevant overseas tax authorities and with regulators, the Information Commissioner’s Office (ICO)
  • Courts, to com ply with legal requirements, and for the administration of justice
  • In an emergency or to otherwise protect your vital interests
  • To protect the security or integrity of our business operations and other patients
  • When we restructure or sell our business or its assets or have a merger or re-organisation
  • Payment systems and providers; and
  • Anyone else where we have your consent or as required by law

Sharing of your personal data for marketing purposes

Subject to obtaining your written consent and communications preferences we may use your footage of your treatment as promotion on our website or social media channels. We will not sell your personal data to a third party without your written consent.

You are free at any time to change your mind and withdraw your consent. Please contact info@primalclinics.com. This will not affect the healthcare services we provide to you.

How long do we keep your data?

Information will be kept in in accordance with the retention periods outlined in the Information Governance Alliance (IGA) Records Management Code of Practice for Health and Social Care (2016). Information may be held for longer periods where the following apply:

  • Retention in case of queries. We will retain your personal data as long as necessary to deal with any queries you may have
  • Retention in case of claims. We will retain your personal data for as long as you might legally bring claims against us
  • Retention in accordance with legal and regulatory requirements. We will retain your personal data after you have received healthcare services at our facilities based on our legal and regulatory requirements.

Your rights under applicable data protection law

Your rights are as follows (noting that these rights do not apply in all circumstances):

  • The right to be informed about processing of your personal data
  • The right to have your personal data corrected if it is inaccurate and to have incomplete personal data completed
  • The right to object to processing of your personal data
  • The right to restrict processing of your personal data
  • The right to have your personal data erased (the ‘right to be forgotten’)
  • The right to request access to your personal data and information about how we process it
  • The right to move, copy or transfer your personal data (‘data portability’)
  • Rights in relation to automated decision making including profiling

You may exercise these rights by emailing us via info@primalclinics.com or via the contact form on our website.

You have the right to complain to the Information Commissioner’s Office (ICO) which can be found at https://ico.org.uk/. It has enforcement powers and can investigate compliance with data protection law.

Your Personal Data is data which by itself or with other data available to Primal Therapy Limited can be used to identify you as an individual. Primal Therapy Limited is the data controller. This privacy notice sets out how Primal Therapy Limited will use your personal data.  You can contact us via info@primalclinics.com if you have any questions.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We have tried to cover all cookies in this list that we or our service providers use. Please be aware that there may be a delay in updating this list. If you do notice any discrepancies please be sure to let us know.

Content management and responsibility

Primal Therapy, and the hosts of this website, accept no responsibility for, and exclude all liability in connection with browsing this website, use of information on this website and downloading any material from it, including, but not limited to, any liability for errors, inaccuracies, omissions or misleading or defamatory statements.

Downloads

Although every reasonable effort is made to ensure that files are free of defects and viruses, there are no guarantees that they are free from defects or computer viruses. Therefore, no warranty or guarantee is given by Primal Therapy, regarding files downloaded or accessed through Primal Therapy’s website or through a link accessed via Primal Therapy’s website.

Website contents

This website is intended to enable information relevant to the work of Primal Therapy Limited, to be freely available on the World Wide Web. Whilst Primal Therapy hopes you find this website interesting and informative, the contents are for general information only. Primal Therapy believes the contents to be true and accurate as at the date of writing, but can give no assurances or warranties regarding the accuracy, currency or applicability of any of this website’s contents. As such, the contents of this website should not be relied upon. In addition, none of the content of this website will form any contract between Primal Therapy and any user of the website, nor constitute any offer by Primal Therapy. The use of and access to pages of the Primal Therapy website is subject to the foregoing disclaimer, and the terms and conditions set out below. By using or accessing this website, you agree to be bound by these terms and conditions.

Primal Therapy shall not be liable for any loss or damage howsoever arising in connection with the content of the website. Primal Therapy does not guarantee that the website will be error-free, omission-free, uninterrupted or without delay.

Website security

Whilst Primal Therapy makes all reasonable attempts to exclude viruses from the website, we cannot guarantee that the website will be virus free and accept no liability in the unlikely event that the website is not virus free.

Users are recommended to take appropriate safeguards before downloading information from this website.

Access to information

Primal Therapy will not share your confidential information with anyone outside of Primal Therapy. You are prohibited from posting or transmitting, to and from, the website any unlawful, threatening, defamatory, obscene, and pornographic or other material which would violate any law.

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. Primal Therapy makes no representation that any information, product or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Website availability

Although the website has been tested and should work correctly under normal circumstances, there are many factors both within and outside of the control of Primal Therapy, which may prevent the website from being available. No responsibility is accepted by Primal Therapy, for any losses howsoever caused that may arise from an inability to access or to access resources through its website. If you find any errors within the Primal Therapy website, including links that do not work, pages linked to the wrong document and out of date information, please email info@primalclinics.com.

We are committed to respecting and protecting your privacy when we deal with your personal information.  The following privacy notice gives you details on the information we collect about you, how we protect and use it, and your rights.  If you have any questions about how we use your information, please email us at info@primalclinics.com.